Sweet Farm Succulents – Refund & Return Policy

At Sweet Farm Succulents, every plant is grown, handled, and packaged with care from our small California nursery. Because these are live plants, our policies are designed to protect both the customer experience and the health of the plants we ship.

Returns & Exchanges

We do not accept returns or exchanges on any live plant orders.

Refunds

Refunds are granted on a case‑by‑case basis and are not guaranteed.

To request a refund, customers must contact us within 24 hours of receiving their package. If applicable, please include clear, detailed photos of the plant, packaging, and any concerns. Requests submitted after the 24‑hour window cannot be honored.

Shipping & Handling – Live Plant Caution

All plants are:

• Carefully inspected before shipping

• • Properly packaged to protect them during transit

  • Shipped bare root or potted as described in each listing

  However, once your package leaves our nursery, we are not responsible for any damages incurred during transit, including:

  • Weather exposure

  • Rough handling

  • Delays

  • Lost or stolen packages

  We do not offer refunds or replacements for issues caused by shipping carriers or environmental conditions during transit.

  Minor cosmetic imperfections such as bent leaves, slight soil displacement, or mild stress are normal for live plant shipping and do not qualify for refunds.