Shipping policy

Sweet Farm Succulents – Shipping Policy

At Sweet Farm Succulents, every plant is grown, handled, and packaged with care from our small California nursery. Our goal is to ensure your plants arrive healthy, secure, and ready to thrive in their new home.


Processing Time

Orders are typically processed and shipped within 3–5 business days. During high‑volume periods, processing times may vary. Customer will be immediately notified of any delays.

All plants are inspected, cleaned, and carefully prepared for shipment before leaving our nursery.


Shipping Method

We ship all plants using trusted carriers such as USPS, UPS, or FedEx. Transit times vary depending on your location and carrier service.

Live plants may experience minor cosmetic stress during shipping. This is normal and does not affect plant health.


Live Plant Handling & Packaging

Every plant is:

  • Carefully wrapped and cushioned

  • Labeled and secured for safe transport

  • Shipped bare root or potted as described in each listing

We take pride in packaging each plant with the highest level of care to help ensure it arrives in the best possible condition. Acclimation and care card is attached to each package.


Weather & Temperature Advisory

Extreme heat or cold can affect live plants during transit. Please consider your local weather before ordering. We recommend tracking your package and bringing it indoors promptly upon delivery.


Shipping Liability

Once your package leaves our nursery, we are not responsible for any damages incurred during transit, including:

  • Weather exposure

    • Rough handling

    • Delays

    • Lost, stolen, or misdelivered packages

    We do not offer refunds or replacements for issues caused by shipping carriers or environmental conditions during transit.


    Delivery Responsibility

    Customers are responsible for:

    • Providing a correct and safe delivery address

    • Tracking their package

    • Bringing the package indoors promptly upon arrival

    Sweet Farm Succulents is not responsible for packages after they have been marked as delivered.


    If Your Order Arrives Damaged

    If you believe your plant arrived with significant damage, please contact us within 24 hours of delivery with:

    • Your order number

    • Clear, detailed photos of the plant and packaging

    Requests submitted after 24 hours cannot be honored.